Last Updated: 25 November 2025
At Vonvy Couture, we aim to ship your orders quickly and safely.
1. Processing Time
Orders are processed within 1–3 business days. During peak seasons, processing times may vary.
2. Shipping Methods & Estimated Delivery
Shipping options and delivery estimates are displayed at checkout. Delivery times depend on your location and the courier.
3. Shipping Fees
Shipping fees are calculated at checkout based on weight, destination, and courier.
4. Tracking Your Order
Once your order is shipped, you will receive a tracking number via email.
For tracking assistance: orders@vonvycouture.com
5. Lost or Delayed Packages
vonvycouture.com is not responsible for delays caused by couriers, customs, or unforeseen circumstances. For lost packages, please email support@vonvycouture.com and our team will investigate.
6. Incorrect Address
Customers are responsible for providing accurate shipping information. We cannot refund or replace orders shipped to incorrect addresses provided by the customer.