How do I place an order?
Simply browse our collection, select your preferred item, choose your size, and click Add to Cart. Proceed to checkout to complete your purchase.
What payment methods do you accept?
We accept major debit/credit cards and any additional payment methods displayed during checkout.
Can I change my order after placing it?
Once your order is processed, changes may not be possible. Contact us immediately at orders@vonvycouture.com and we’ll do our best to assist.
How do I place an order?
What is your return policy?
Items can be returned within 7–14 days of delivery as long as they are unworn, unused, and in original packaging. For more details, please review our Returns & Refunds Policy.
How do I request a return or exchange?
Email support@vonvycouture.com with your order number and reason for return. Our team will provide instructions.
Do I pay for return shipping?
Return shipping is the responsibility of the customer unless the item received was damaged, faulty, or incorrect.
How long does delivery take?
Delivery times vary depending on your location and chosen shipping method. Estimated delivery dates will appear at checkout.
Do you offer international shipping?
Yes! Vonvy Couture ships globally. Shipping rates and delivery times differ by region.
How can I track my order?
Once your order is shipped, you’ll receive an email with tracking details. For help, email orders@vonvycouture.com.
How do I choose the right size?
Each product includes a size guide to help you find the perfect fit. If unsure, feel free to reach out to us via info@vonvycouture.com.
Will an item come back in stock?
Some items may be restocked. You can join our newsletter or follow us on social media for restock updates.
Are the colours displayed accurate?
We aim to show true-to-life colours, but slight variations may occur on different device screens.
Do I need an account to shop?
No, you can checkout as a guest. However, creating an account allows faster checkout, order history access, and exclusive updates.
How do I contact customer support?
You can reach us anytime at:
sales@vonvycouture.com – Wholesale & bulk orders
orders@vonvycouture.com – Order queries
support@vonvycouture.com – Returns & technical issues
info@vonvycouture.com – General enquiries